Tech Support for Parents

To support families who are working with their children during distance learning, FCPS has launched a new Parent Technology Help Desk. The help desk can be reached at 833-921-3277 (833-921-FCPS) and will be answered by staff members between 7 a.m. and 11 p.m., seven days a week.

Parents or guardians can call this number for basic tech support with parent accounts, help with FCPS student devices and technical assistance with other FCPS applications. If help desk staff members are unable to solve the issue, they will enter a support ticket on behalf of the parent/guardian to escalate the issue to the appropriate FCPS team. Parents who need help in a language other than English can inform the help desk staff when they call of their preferred language, and an interpreter will join in on the call.

FCPS has also set up Parent and Student Technology Support portal at https://itweb.fcps.edu/itsupport/ to allow older students and parents/guardians to request technology help directly. When a support request ticket is entered through the portal, it is auto-routed to IT support at the appropriate school to expedite service.

Tips and Tricks

As students prepare for the virtual start to the school year, parents are encouraged to learn some of the technology applications their children and classrooms may be using this fall by viewing videos posted here. The list will be continuously updated.

Student Laptop Tips

If you have an FCPS-issued laptop at home, please help our technology team prepare devices to receive county updates by doing the following once per week:

• Plug the laptop into an outlet.
• Turn the laptop on and let it boot up.
• Login to ensure it connects to the internet at that location.
• Launch Google Chrome and visit the FCPS website to ensure the internet is connected on the computer.
• Leave the laptop on and connected to the internet for 30 minutes.
• After 30 minutes, the laptop may be shut down.

Student Laptop Responsible Use Guidelines

View these important guidelines on how to take care of FCPS devices.

How to Opt into "Paperless" Student Progress Reports

Parents/Guardians may opt into "Go Paperless" for progress reports by logging into Parent VUE, then go to "My Account" and select "Go Paperless". The "Go Paperless" option will apply to all their associated students, no matter what school level. If the associated parent and/or guardian has already selected "Go Paperless" for their secondary school student, the option will now apply to any ES siblings, as well.

Accessing Community Information Folder and/or Wednesday Folder files in Blackboard

If you are having difficulty accessing folders (specifically, the Wednesday Folder and Community Information Folder) in Blackboard, please follow these instructions.

Accessing FCPS Google Email and Kindergarten Classroom 

In order to access student links for synchronous instruction in their classrooms, you will need to check students’ FCPS Google email account. 

• For more information about how to access your child’s google email, please follow these instructions.
• For more information about accessing your kindergartener’s google classroom, please follow these instructions.